Enquiry about a software bug, with win7…

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By oliver_the_admin on 16 comments
in Categories: Just Talking

Hi guys, I’m back with another computer problem, but fortunately this time this is not serious, could I still ask if someone sees what’s the problem ? ;)

My hardware is fine at the moment, 4 new GB of ram certainly helped. But my Windows 7 is playing a game with me, a game whose rules I fail to comprehend.

The problem appeared a short time ago, between ten days and two weeks, possibly at the time as I got my rows of BSODs, I think we can safely infer some internal software component got corrupted.

Simply, if I do a right-click in an empty space on the desktop, nothing will happen, and the mouse pointer will stay stuck in the “waiting, loading something” circling icon. And nothing can be clicked anymore on the desktop.
At this point, the only solution to get my desktop back is to open the task manager, kill explorer.exe, and relaunch it. But after I relaunch explorer.exe, there’s a chance (this is not systematically the case) that when I double-click on a folder on the desktop, for me to get the error message “c:\users\my_nick\Desktop\folder_name (line break) The remote procedure call has failed and was not executed” (this is a free hand-made translation, I may be mistaken about the “failed and was not executed” part.)

I checked with avast and malwarebytes, nothing suspicious. Windowsupdate is up to date.

Sooo… what ? I have no idea ^^
Would someone have a hint, perhaps ? Thanks if you have :)

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NekoO
NekoO
11 years ago

http://www.w7forums.com/remote-procedure-call-fai

—-> Thanks Kougar, but I ended up just enabling the RPC service then restrarting. It works now. LOL
http://forums.cnet.com/7723-19411_102-343043/the-

—> I had the same issue with w7 7260, i simply used windows help to search for RPC and followed the instructions on enabling it. Worked like a charm.
http://windows7forums.com/windows-7-support/8143-

—->perhaps some of the services involved with RPCs were stopped and that they should be started
http://answers.microsoft.com/en-us/windows/forum/

—->Type Services into the start menu search box.

In Services, scroll down to "Remote Procedure Call" and make sure the status says "Started"

and set to Automatic.

The second "RPC Locator" should be set to "Manual".

If the issue persists, as a workaround you may perform an online scan on your computer and check if the error message is caused due to malware or any virus.

Bon courage !
.

HurpDurp
HurpDurp
11 years ago

If something was corrupted from all of those BSODs, you might wanna run a chkdsk or SFC /SCANNOW.

There's also a startup fix on your Win7 disc if you boot into it (despite being called "Startup fix" I've used it successfully to fix other problems). Or you could also do a repair install.

BTW, I mentioned this before, but get a better Antivirus. Something like Kaspersky Internet Security or Eset NOD32 Internet Security. Now that you have more RAM to spare, Kaspersky is probably the better choice.

Xenor
Xenor
11 years ago
Reply to  HurpDurp

I'd concur with this test first. Next, I'd consider restoring to an earlier point.

Rocket_Josh
Rocket_Josh
11 years ago

I run into trouble on May 9th with my win7 laptop. After working on it for over a week, found the uninstalling the May 8th WIndows Updates fixed it. I don't know if this is your problem, but my Computer would have be busy for like 3 minutes per click. I uninstalled the updates in the window updates area on the bottom left.

Hope it Helps!

Chris
Chris
11 years ago
Reply to  Rocket_Josh

I dont have this problem with the May 8th update. might be your hardware conflict…

Chris
Chris
11 years ago

may i know your computer specs? i might be able to help if i know a bit of your hardware information

FSK
FSK
11 years ago

The usual answer unfortunately is “reinstall Windows from scratch”.

Windows 7 has a “repair install” option. You could try that.

Gundark
Gundark
11 years ago

right click in empty desktop space would bring up the menue mostly for display settungs and sorting of icons. so i would start looking for graphic drivers or tools you might have removed in search of your BSODS. maybe the AMD graphics control center? (more likely than the drivers) Can you start up the gcc?

Chaos
Chaos
11 years ago

CHKDSK, SFC /scannow, reinstall the drivers and if that doesn't help try using System Restore. Reinstalling from scratch is the very last option you should try, ever.

Yami
Yami
11 years ago

have you checked the registries? sometimes updates can corrupt them, it could be an issue with the cursor registry.
you can check if its a registry issue my just making a new user account and see if the same problem occurs on there.
i can only see 2 ways to fix this easily without having to dredge through the registries to find a corrupted one.

1/ a computer restore to when the cursor was working
2/ creating a new user account on the pc in question and just transfer files you want from the corrupted account and delete the corrupted account

yagami
yagami
11 years ago

I suggest U install Tuneup utilities 2012, it's really useful to erase such bugs.

AnonGeek
AnonGeek
11 years ago

. . . Recheck your system physical connectors for detailed visuals please (HD to MOBO / Fan Power Cable / RAM seating / etc), the symptoms are similar to the few I have serviced not too long ago.
You are so far, one of the best webmaster out there, I really wish you would have the system with best working condition as such. Keep up the good works-!

P.S. If you have an AC power dust-blower, or something similar to its function, use it to blow dry your system from the inside (to) outside might helps cure this kind of hickups as well. (humidity = force choked). I hope this help…

acolyte
acolyte
11 years ago

Can you do a quick check – when you right click on the folder, is there an option called 'shell'?

AV!
AV!
11 years ago

probably something connected to explorer like thumbnails or some kind of extension.
Do you know that you can terminate gracefully explorer.exe without task kill?
CTRL+ALT right clic on the transparent right pane.
Also do a SFC /SCANNOW like someone else said

maturd
maturd
11 years ago

Does it happens in "safe mode" (don't know the exact line) ?

maturd
maturd
11 years ago

Ha, sorry. Just read the other post.